For Tablets, Video Conferencing Systems and Mini PC Categories only.
In case of a warranty case you can fill in the form for sending the defective device and receiving a repaired or, if the repair is impossible, a similar device on the website at the link https://prestigio-solutions.com/warranty#service-form.
Prestigio Solutions Company provides a choice of:
1. Sending the device by courier (the courier will contact you and pick up the defective device within 1-2 working days after the request has been made).
2. Sending the device yourself through the nearest DPD pick up point.
If it is more convenient for you to send the parcel yourself, you need to perform the following steps:
1. In the form at https://prestigio-solutions.com/warranty#service-form, select Delivery method: pick up point (please select a country).
2. In the “Enter zip code or street” section, enter the zip code of the nearest pickup point or the street on which it is located. Select the desired pickup point from the list that the program will give you according to the entered parameters.
3. Complete all other sections of the form, accept the Privacy Policy and click Submit.
4. A support specialist may contact you for more details.
5. Within 2 working days after filling out the form, you will receive a confirmation from the Service Center on acceptance of your request to your e-mail address, in which you will find a link to the shipping label with your personal password (pin).
This label will allow the service center to quickly identify your device upon receipt. Stick it on the box.
NB. If you are unable to print the sticker, simply write the data from the sticker on the box with a pen: RMA number, name and address of the recipient and sender.
You can follow this link throughout the service using the PIN given to you to check the current status of your application.
6. Shortly after receiving the application confirmation from the SO, you will receive an e-mail confirmation from the courier service with the DPD waybill attached.
The address of pick up point is not indicated in this sticker, so it will enable you to send the parcel from any DPD point or automat of your choice. Stick it on the carton with the defective device and put the carton in the correct box. Delivery charges will be borne by Prestigio Solutions.
Attention! In case the defect is not confirmed, the customer will pay for the return delivery of a good unit.
WARNING: It is the responsibility of the sender to ensure quality packaging. The device must be packed in such a way that it will not be damaged during transportation. Neither courier nor service centre nor Prestigio Solutions will take responsibility for the damage unless the device is packed in a proper way.
7. After diagnostics at the service center, if the defect is not confirmed, the device will be sent back to you. If the defect is confirmed, you will receive your device after it has been repaired, or, if the repair is not possible, you will be sent a similar new device.
Attention! Sending the device to the service center and back by means of DPD slightly increases the waiting time for the repaired device, but in any case the whole cycle - from the registration of your request to the arrival of the repaired device to your DPD point will not exceed 30 days.
8. The device will be delivered to the pickup point that you selected in the form Prestigio Solutions. Upon arrival of the device, you will receive a notification (by sms or e-mail) with information about arrival at the DPD point, cell number and instructions on how to open your cell.
9. Using the data you received, open the box and collect your device.
Important! Please verify condition of the device within 24h after delivery, if any damage found, write the damage protocol and contact with us. Otherwise, DPD will not take responsibility for the device broken during the transportation.